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Frequently asked questions

1. How can I unsubscribe from this service?
If you want to unsubscribe from the Game On service, you can do this very easily by sending a text message with the words GAME STOP to 77877 (USA) or to 33233 (Canada). Another way is by sending an e-mail by using this e-mail form. You will be unsubscribed within 24 hours (except when you unsubscribe in the weekend, then you will be unsubscribed on Monday) Finally, you could also call our service number  (1 888 353 2801) for extra information. Do not call this number if you are a Canadian subscriber.

2. I didn't know that I had to pay for this service?
We clearly communicate, not only on our website, but also in our commercials (visually and/or verbally) what the price per message is. Furthermore after a customer subscribes he or she will also receive a welcome message. This message contains the price information and unsubscription information.

3. I didn’t know I subscribed to a subscription service?
In all our advertisements we clearly communicate that this is a subscription service. We also clearly state what the price per message is.

4. I have never subscribed to this service, but I am receiving messages, how is this possible?
It is impossible that customers receive messages at random on their mobile phone. The only way to subscribe to our service is by sending a text message with the keyword (GAME)from the mobile phone number that receives the messages to the service. Maybe somebody else used your mobile phone to subscribe to the service. In any case we are not allowed to send any messages, before somebody actually subscribes.

5. My child subscribed to the service, can I get a refund?
We clearly communicate in all our advertisements that you have to be the legal owner and bill payer to subscribe. Beside this we clearly state that children under 18 must seek parental approval before subscribing to any of our services. In every case, the contracting party of the mobile phone, which receives the text messages, is responsible for the mobile phone. So, we are very sorry, but in this case you don't get a refund.

6. In which cases do I get a refund?
Customers can receive a refund in two cases:
- When there was a technical failure with the service
- When a customer tried to unsubscribe with the right unsubscribe message and couldn't unsubscribe. Then the customer gets a refund from the date he or she tried to unsubscribe.

7. Who Can Enter?
GAME ON  is open only to legal U.S. residents who, at the time of entry, are residents of, and are physically present in the United States and who are thirteen (13) years of age or older as of the start date of the Promotion. To collect the prize contestents must be a residents of, and are physically present in the United States and who are eighteen (18) years of age or older as of the start date of the Promotion. You may be asked for proof of age before your prize is sent.

8. How many Times Can I Enter?
You cannot enter more than five (5) times per day of GAME ON via text messaging.

9. I Thought I Gave The Correct Answer, But I was Told I did not Won?
For some Quizzes, a range of possible answers may be provided. Also, some Quizzes have more than one correct answer, but only the answer designated as the winning correct answer by GAME ON  will be accepted as the winning answer.

10. When Should I expect My Winnings?
You will receive your prize within 6-8 weeks from the date that GAME ON  receive your completed Affidavit, Release, and W-9 forms. Occasionally letters are lost in the mail. If you do not receive your prize within eight (8) weeks of winning, please contact GAME ON Customer Service by using this e-mail form.

11. My Winnings Have Not Arrived In The Order I Won Them?
We have a strict authorization processes that each prize must pass. Occasionally prizes are delayed by up to 48 hours during the authorization process. A subsequent prize could be mailed first.

12. My Name Is Spelled Wrong On The Prize Check.
GAME ON  operators take great care to ensure names are spelled correctly. In the event this happens, and if it is a minor mistake, please ask your bank if they will accept the check. If not, please send a e-mail using this form. Which includes the correct spelling

13. Why Must I Fill In A W-9 Form?
If you win over $600 by playing GAME ON you will need to fill in a W-9 form for tax reporting purposes.

14. What are the maximum costs for using the service?
When playing the maximum number of 5 games per day, the maximum costs for using the service for a week (7 days) is $34.65 for Nextel, Boost, Virgin Mobile and Cellular One. AT&T, Verizon Wireless, T-mobile, Sprint and Alltel subscribers pay a maximum of $9.99 per month. Soon: all carriers max $9.99/month