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FAQ

PLEASE READ THE TERMS AND CONDITIONS BEFORE SUBSCRIBING TO ANY OF OUR SERVICES.

FREQUENTLY ASKED QUESTIONS:

1. How can I unsubscribe from this service?
If you want to unsubscribe from Text 2 Win service, you can do this very easily by sending a text message with the words STOP, CANCEL or END to 191900. Another way is by calling our customer service at 61-2-61112939 for extra information and to stop from the service.

2. I didn't know that I have to pay for this service?
We clearly communicate, not only on our website, but also in our commercials (visually or/and verbally) what the price per message is. Furthermore after a customer subscribes he or she will also receive a welcome message. These messages contain the price information and unsubscribe information.

3. I didn't know I subscribed to a subscription service?
In all our advertisements we clearly communicate that this is a subscription service. We also clearly state what the price per message is.

4. I have never subscribed to this service, but I am receiving messages, how is this possible?
It is impossible that customers receive messages at random on their mobile phone. The only way to subscribe to our service is by sending a text message with the advertised keywords from the mobile phone number that receives the messages to the service. Maybe somebody else used your mobile phone to subscribe to the service. In any case we are not allowed to send any messages, before somebody actually subscribed.

5. My child subscribed to the service, can I get a refund?
This service is open for users age 18+ and we clearly state that children under 18 must seek parental approval before subscribing to any of our services. In every case, the contracting party of the mobile phone, which receives the text messages, is responsible for the mobile phone. So, we are very sorry, but in this case you don't get a refund.

6. In which cases do I get a refund?
Customers can receive a refund in two cases:
1.When there was a technical failure with the service
2. When a customer tried to unsubscribe with the right unsubscribe message and couldn't unsubscribe. Then the customer gets a refund from the date he or she tried to unsubscribe